Ministry Of Finance Customer Council Event

About the Event

The Ministry of Finance’s Customer Council under the Zero Government Bureaucracy Programme is holding its second edition this year, following three Customer Council events held last year to gather feedback and identify opportunities to simplify government services and processes. This year’s session will focus on developing practical solutions based on last year’s customer feedback, with particular emphasis on reducing unnecessary procedures, streamlining processes, and improving the overall customer experience. The Council will also explore how agentic AI can support the development and implementation of these solutions by identifying pain points, automating processes, assisting with decision-making, and enabling faster and more efficient government services. DET Permit + Ticketing